Story to Success with Joshua Walther – 13th March 2019

By Posted on : 4 Sep 2018 0 Comments

As part of Parity Consulting’s Parity Plus offering, we are excited to announce our first Story to Success event for 2019 with Joshua Walther, Chief Customer Officer at Tyro Payments. Join us for an evening of insights over bubbles and canapes where you will hear from Josh on his path to success and career progression.

Josh is the Chief Customer Officer at Tyro Payments – arguably Australia’s #1 fintech. Tyro offers payments and banking solutions to Australian Businesses. Now with over 400 staff, 25,000+ customers and revenue growth of ~30% p.a., they are rapidly becoming a genuine challenger to the major banks. As Chief Customer Officer, Josh is focused on driving the growth and experience of Tyro’s customer base via leadership of their Sales, Partnerships, Account Management, Customer Service and Customer Engagement & Retention teams.

Prior to venturing out of “corporate land” and joining Tyro in 2018, Josh’s career spanned almost 20 years across distribution & sales / service channel leadership; strategic management consulting; and retail & business banking / financial services with the likes of ING DIRECT, Aussie Home Loans, KPMG Consulting, Andersen Consulting, Macquarie Bank and PWC.

His areas of expertise include strategy development; sales & service channel leadership (Contact Centres, Digital, Corporate, SME, Mobile, Broker / Third Party, Partnerships); customer experience; marketing; people leadership & organisational transformation; Banking Products; management consulting; new product development; digital innovation; customer & channel strategy; and strategic planning & projects.

In 2015, Josh was awarded the Australian Customer Experience Executive of the Year (Customer Service Institute of Australia).

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For further information about our Story to Success series or any of our other events, please contact us on +61 2 8068 2016 or If you are interested in participating as a speaker for our future events, please also feel free to drop us a line – we’d love to hear from you!