Future Predictions in Marketing, Communications & Digital

05 August 2020 Vanessa Lalani

Vl Blog

​Future Predictions in Marketing, Communications & Digital

Parity Consulting has just released the 2020 Salary Guide & Insights across Marketing, Communications and Digital roles within the financial services sector.

The guide is based on data from over 2,000 individual participants, client and applicant insights and information, combined with the specialist knowledge of Parity’s qualified Marketing, Communications & Digital recruitment team. I am proud to share some of the future predictions in this area as they relate to the way we work and opportunities as a result.

Future predictions in Marketing, Communications and Digital

The Marketing function is well known and respected across financial services given the industry's consistent growth over the last decade. Professionals operating in this space have had to continually shift to keep up with emerging digital trends and we are finding that Marketing roles are becoming less generalist over time as we move towards digitisation in a bid to keep up with consumer needs and expectations. Marketing teams have continued to work closely with Product and Distribution divisions to bring financial products to market in a highly competitive and regulated industry and have become more strategic as a result.

The Communications function is one which has seen bolstering in the last 5 plus years and has provided many opportunities for professionals during COVID-19. With a number of regulatory reform projects underway and increased focus on keeping customers engaged and informed, communication teams have and will continue to operate at maximum capacity. Across financial services, communication roles will continue to grow.

The new way we work

COVID-19 has meant that there will be a significant shift in terms of how we will work in the future. The mix of office based and work from home arrangements will see an increase in collaboration tools, more autonomy and a significant shift in how we communicate with our colleagues and stakeholders. It may be a bit too early to tell, however many people are indicating they are unlikely to return to the office 5 days a week again.

COVID-19 has had the greatest impact on Event Management roles and we have seen a large number of people displaced in this area. Social distancing measures have meant that many planned events can no longer take place and where organisations are looking to cut their cost base, they are looking at this area first.

Risk

Risk will continue to be an area of focus for all roles across financial services as organisations recalibrate their appetite for risk and management of this post the Royal Commission into the Misconduct in Banking, Superannuation and Financial Service Industry. This has meant that marketing and communication teams will need to continually meet the fine balance between what they are legally required to communicate and how they communicate it to enhance the customer experience.

Information overload

Marketing content is everywhere you look but it has now become expected with customers expecting information at their fingertips. As customer comfort levels with information overload increases, so does their demand for high quality content. This is now required to meet brand trust. Customers continue to self-educate and are more and more adept at finding information they need via the internet. The challenge for marketing teams will be the building of a strong platform for their brand so that the content created allows self-starting customers to start their in-depth research from their site and in turn, trust for brands will grow. We predict a solid growth in roles requiring content creation for many years to come.

Data and technology focus

Rapid change is the new normal, and more than ever, marketing teams need to make decisions quickly that are anchored in data. As a result, companies are pouring money into marketing analytics and will continue to do so for the foreseeable future. Analytics should shed light on interactions that drive revenue generation and therefore more than ever marketers are required to be both creative thinkers and analytical in nature to be successful in this arena.

The growth of roles in the digital space continues to rise with roles like Head of Digital, UX/UI Designer and Marketing Automation Specialist being some of the most common titles in 2019/2020. Technology led roles will continue to be roles of the future.

Talk to customers differently

It will become more important than ever to adapt and change how you approach your customer in a personalised (and emotive) way. Customers expect to consume information in a digital fashion and as customers are watching more and reading less, marketing teams must ensure their visual content meets this shifting consumer habit.

Developing trust through marketing messaging is at the centre of many marketing and communication team’s strategy post the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry and will continue to be a focus for 2020 and beyond.

To access the full report which includes comprehensive salary benchmarking and valuable insights into market and industry changes in relation to salaries, bonuses, gender, what motivates professionals to change roles/organisations and flexibility in the workplace, click here: Download here

We’re always keen to hear from talented individuals. If you’re interested in finding out more about roles within Marketing, Communications or Digital please contact me on: vlalani@parityconsulting.com.au or +61 2 8068 2016.

Vanessa is a Specialist Consultant at Parity Consulting, Mother, Wife, bike rider, avid reader and volunteer at Gift of Bread – she loves nothing more than to curl up with a good book and typically only travel to destinations where she knows the sun is shining! Vanessa worked in the financial services industry for over 15 years across roles within Learning & Development, Marketing, Operations and Strategic Account Management – giving her valuable knowledge and experience of the wealth management industry. Her experience has given her the business and technical knowledge required to best match candidates and clients Marketing, Communications and Digital.