Job Description
The Company
- Our client is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 100 years. They are the most trusted professional partner in supporting doctors throughout their lives and careers. They are well known for providing products and services to their members and play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.
The Opportunity
This is a key Operations continuous improvement role with responsibility for Ensuring the smooth day-to day running of firm specific systems & application, which include their Website, CRM, Client Portal and Practice Management System (PMS). The role also helps in delivering on continuous improvement priorities and initiatives around optimising the efficiency and effectiveness of the Website and PM . This position also supports the Head of Legal Operations with management reporting on key business metrics.
Key Accountabilities
Deliver on business or user priorities to implement new workflows or optimise existing workflows within the PMS
Ensure effective Website and PMS system administration, including providing user level system access, implementing role-based permissions and monitoring system performance
Generate consolidated reporting across legal operations (via the PMS) and the overall performance of our core systems (Website, CRM, Client Portal, PMS) on a daily, weekly and monthly basis. First level support and updating the website, client relationship management system (CRM), client portal and legal practice management system (PMS).
Act as the primary interface to resolve user escalated technical issues around core firm specific systems & applications; working collaboratively with the internal Group Technology function or our 3rd Party partners
Facilitate updates and enhancements to our member & client facing website, working collaboratively with our Head of Service Delivery, Head of Marketing and the Group Digital Marketing team
Provide practical help-desk type knowledge and support on the PMS and assist with user training (Note - formal user help desk/technical support for the PMS will be delivered by a partner of the PMS provider)
Maintain a business technology roadmap (new features, enhancements, new application); and work with the Head of Legal Operations and other functional heads to triage and prioritise
Help in the investigation and resolution of website issues reported by clients or other sources within a timely manner, and escalate if necessary
The ideal candidate for this role will have:
Bachelor/Diploma in Computer Science or similar subjects
Proven 2-5 years of experience as an IT Support Officer or System Business Analyst
Intermediate to advanced skills in website administration and workflow configuration
Intermediate skills with content management software ideally Ektron or SiteCore
Intermediate to advanced skills in Power BI
Intermediate to advanced, Microsoft Office skills (Word, Excel, PowerPoint Outlook).
Experience with continuous improvement and project management and Exposure to cloud based Legal Practice Management Systems (ideally ActionStep) is an added advantage.
Why Apply?
Be part of a high performing, market leading and dynamic organisation
Inclusive Work culture
Flexible work arrangement
Your next steps
If you would like to work for a company that places enormous value on their employees, then please apply now. Alternatively, please call Hima Arafath on 0452089967 for a confidential conversation.
Parity Consulting recognises the First Nations People as the Traditional Custodians of this land and celebrate their connection and love for the country. Whether you are a sports fanatic, shark diver or part time antique collector, we celebrate your uniqueness.
Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
