Our client is an industry leader in providing a diverse range of Life, Health and general insurance products to its customers. With a clear vision for continued growth and member retention, they are now seeking an experienced Manager to join their highly collaborative Life Insurance Leadership team on a permanent basis.
The Opportunity
Reporting to the General Manager of Life Insurance, the primary responsibilities of this key role will include:
Leading and supporting a small but experienced team whose primary focus are Quality Assurance, Disputes and Compliance functions.
Providing guidance to the team in relation to complaints handling including root cause analysis and playing a pivotal role in the IDR committee.
Assisting the broader leadership team in process improvement and developing strategies to achieve overall business objectives.
Ensuring that industry regulations are being adhered including managing communications with AFCA and governance tasks around the Life Insurance Code of Practice.
Proving feedback to relevant Managers within the business based on QA results and making recommendations as needed.
The ideal candidate for this role will have:
Previous team management experience within the Financial Services industry (Life Insurance or Health Insurance is preferable but will also consider General Insurance or Superannuation)
Strong experience in one or more of the following areas - Disputes, Quality Assurance or Compliance.
Exceptional investigative and disputes resolution skills/experience.
Excellent stakeholder management and communicational skills
Project management and strong process improvement experience
Why Apply
Opportunity to work with a highly collaborative & supportive Management team.
Excellent Health & Wellbeing initiatives and flexible working arrangements
Highly reputable brand offering stability
Next Steps
If you want to work for an organisation that is focused on customer centricity with strong culture values and the ability to grow your career this will be the opportunity for you. For a confidential discussion, please contact Trish Aspell on 0410 001 635 or click APPLY.
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