This dynamic Australian based company is a true market leader within their insurance sector. They are seeking a switched on Customer Retention Reporting Specialist to join their high performing retention and insights team. They believe that their success is driven by the quality and experience of their staff coupled with their superior product offering.
The Opportunity
A brand new role for the business, this role will work closely with the Senior Manager in the team and suit someone who has a love of numbers, reporting and insights within the retention space! You will play a major role in helping to execute the customer retention strategy to optimise customer tenure across the brand.
Key Accountabilities:
Responsible for the ongoing management and execution of both reactive and proactive retention initiatives, campaigns and processes across the end to end customer journey
Develop and implement proactive retention campaign initiatives with the customer communications team and wider stakeholders in the business
Manage and enhance a system for tracking and reporting on drivers of retention performance - both internally and with brand partners
Creation of reports for easy interpretation of customer retention performance as well as preparation of reports and presentations that clearly communicate findings from feedback analysis
To be successful for the role you will ideally have:
Proven experience working in a customer retention reporting focused role, strong understanding of customer cancellation rates - preferably within insurance
Ability to extract insights from varied data sources and present in reporting for management
Experience using PowerBI desirable with strong Microsoft Excel and PowerPoint skills
Proven experience in customer journey mapping and design
Proactive nature and willingness to learn and be part of a strong and welcoming culture
Why Apply?
Be part of a high performing, market leading and dynamic niche Insurance Specialist
Newly created role, working for a respected leader in the business
Unique working environment (pet friendly!), hybrid working (3 days in office)
Your next steps
If interested, click Apply or alternatively, for a confidential discussion, please call Ai on 0451 193 774
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