Job Description
About the Role:
We are seeking an experienced Level 2 Support Analyst to join a dynamic IT team in Queensland. This role is ideal for a highly skilled professional with strong technical expertise, excellent problem-solving skills, and a passion for providing exceptional IT support. You will be responsible for handling escalations, assisting Level 1 technicians, managing IT infrastructure, and ensuring smooth IT operations within the organization.
Key Responsibilities:
- Provide Level 2 technical support and troubleshoot IT issues efficiently.
- Assist Level 1 technicians and escalate issues to Level 3 when necessary.
- Maintain and support network infrastructure, including firewalls, switches, and PCs.
- Administer and support Microsoft Intune and Azure environments.
- Perform hardware imaging and asset management.
- Monitor and manage IT service tickets, SLAs, and ITSM systems.
- Work closely with internal stakeholders to ensure seamless IT support.
- Apply ITIL best practices for incident, problem, and change management.
- Provide exceptional customer service and maintain strong communication with end users.
Key Requirements:
- 8+ years of experience in IT support.
- Advanced knowledge of TCP/IP, Linux OS, and Windows Operating Systems.
- Strong expertise in networking, hardware stacks, firewalls, and security protocols.
- Proficiency in Microsoft Intune and Azure administration.
- Demonstrated experience in IT asset management and imaging.
- ITIL and ITSM experience, with a strong understanding of SLA management.
- Ability to manage stakeholder expectations and provide effective IT solutions.
- Strong communication skills and a team-oriented mindset.
What's in It for You?
- Work with a dynamic and supportive IT team.
- Gain valuable experience in a fast-paced IT environment.
- Competitive contract rate.
- Opportunity to expand your technical expertise and career growth.
If you're a Level 2 Support Engineer looking to take the next step in your career, we'd love to hear from you!
If you think this would be the ideal next role for you and you have the desired experience, then please click on the link below or send your resume directly to Nick at nchua@parityconsulting.com.au
Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness.
Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
