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Senior Manager - Customer Propositions

Salary $160000 - $190000
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Job Description

The Company

Our client is a trusted household name and one of Australia's leading providers of general insurance and has been active in the market for over 20 years. Due to significant market changes, this organisation is standing up a new team to focus specifically on the customer value proposition. This Senior Manager role will report to the Head of Business unit and form part of the customer & commercial department.

The Opportunity

This role will be accountable for the development and execution for the Customer proposition for their general insurance product suite. As a Senior Manager, you will be responsible for launching new customer propositions over the next 3 years which play a key role in contributing to the sustainability of the portfolio. This role will be leading a small team and working closely with the Head of Customer, Head of Pricing and Head UX/UI to design the customer experience and drive sustainable growth.

Key Accountabilities

  • Segment and analyse the existing customer base and complete customer testing and propensity modelling on buying behaviour
  • In partnership with the UX/UI team, design the customer journey from end to end
  • Build key internal and external partnerships with stakeholders and drive outcomes aligned with the organisation's customer strategy
  • Conduct research and compile data on product competitiveness, customer trends and risks
  • Recruit and lead a small, high performing team to help execute the customer proposition for this portfolio.

To be successful in this role you will have:

  • Experience in customer design thinking
  • Customer proposition curation and execution
  • Experience ideally within Financial Services
  • Superb at driving outcomes through stakeholders
  • Great attitude to try and testing new ideas

Why Apply?

  • Leading global and innovative organisation
  • Enormously diverse, collaborative, skilled workforce
  • New role which you can build and develop your own team

Your next steps

If you would like to work for a company that encourages ideas, individuality, career progression and rewards success, and are looking for the next challenge, then press Apply. Alternatively, please call Victoria Butt on 0402 418 326

Parity Consulting recognise the First Nations People as the Traditional Custodians of this land and celebrate their connection and love for the country.

We only partner with clients who embrace diversity and are committed to cultivating the individuality of each and every employee. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.

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